Refund Policy

Last updated November 11, 2026

Viby Free costs nothing. If you subscribe to Go and it isn’t right for you, this is how refunds and cancellation work.

14 days on your first payment

Email vibyadmin@gmail.com within 14 days of your first Go payment, from the email address on your Viby account, and we will refund that payment in full. You don’t need to give a reason.

Monthly renewals

Later monthly payments are not refundable. You can cancel at any time in Viby, under Manage subscription. Go stays active until the end of the month you have paid for, and you won’t be charged again.

Charged by mistake

If you were charged twice, or charged after you cancelled, tell us and we will refund the extra charge, whenever it happened.

How refunds are paid

Refunds are made through Dodo Payments, our merchant of record, to the payment method you used. They usually arrive within 5 to 10 business days, depending on your bank.

Your legal rights

If the law in your country gives you more rights than this policy, for example as a consumer in the EU or UK, those rights apply.

Before you dispute a charge

Please write to vibyadmin@gmail.com first. We can usually sort it out faster than your bank can.